Get familiar with Loftie's button guide and menus: Everything is accessible from the menu, which you can access by pressing one of the arrow keys.

Everything in Loftie is accessible from the menu, which you can access by pressing one of the arrow keys. Here are the basics of each button&#x2019;s functionality.&#xA0; <figure><img src="https://cdn.shopify.com/s/files/1/0268/3823/7231/files/Asset_4.svg?v=1618333347" style="max-height: 300px;" data-hd-height="300px" data-hd-align="left" class="fr-fil fr-dib"> Learn more about how to navigate your Loftie below and check out our <a href="https://loftie-support.gorgias.help/en-US/tipsandtricks-34917">Tips &amp; Tricks</a> to learn about shortcuts and how to make the most of your Loftie!</figure> Snooze ButtonThe snooze button turns the nightlight on and off when you&#x2019;re viewing the clock. Hold the button to activate blackout mode (push any other button to exit). When navigating the menus you can use the snooze button to go back one menu level.&#xA0; Arrow ButtonsPush either arrow button to bring up and navigate the main menu. Hold either arrow button to jump to the volume settings. Main ButtonThe main button is used to select menu items. It can also be used to pause or play local content when viewing the clock. Holding the main button for ten to 15 seconds will turn Loftie on/off.&#xA0; Settings&#xA0;The Settings menu contains everything you need to customize Loftie for your nightstand, including: &#xA0;<ul><li>Sound volume</li><li>Screen brightness</li><li>Nightlight brightness</li><li>Bed Signal</li><li>Sleep timer</li><li>Get a code for app pairing&#xA0;</li><li>Timezone</li><li>Time Mode (24-hour time option)</li><li>Forget WiFi&#xA0;</li><li>Power off Loftie</li></ul>

Loftie 101

How to set up your new Loftie: Plug in your Loftie, connect to wifi and pair Loftie to the app to get started.

Time to set up your Loftie.Step 1: Plug in your LoftieMake sure the USB-C cable is plugged all the way into the back of the Loftie.&#xA0;You should be able to gently pull it without it coming unplugged. It should feel secure.&#xA0; When plugged in, your Loftie will boot up and show the &quot;Loftie Screen&quot;.&#xA0;(More of a visual learner? We got you! Check out our <a href="https://vimeo.com/manage/videos/665302958">video here</a>. And our FAQ section <a href="https://support.byloftie.com/en-US/my-loftie-won-t-turn-on-34926">here</a>)When you see Go To App To Set Up&#xA0;on your Loftie&apos;s screen, we&apos;re ready to go to step 2.Step 2: Connect your Loftie to your WiFi networkWe&#x2019;re going to connect your Loftie to your WiFi network using the app. This step is essential.1. Open the app and select the option Set Up a Loftie2. Set up your Loftie account (or if you already have an account, select the option to &quot;Sign in&quot;)3. Follow the instructions on the app and if all looks good, select Continue.4. Your device will use Bluetooth to locate your Loftie clock. Select the Loftie clock that appears on the app. (If your Loftie clock is not appearing after you Rescan for Device, check out our <a href="https://support.byloftie.com/en-US/my-loftie-doesnt-show-up-when-i-scan-for-it-36300">FAQ section</a>)&#xA0;5. Choose your WiFi network. Remember, Loftie can only connect to a 2.4Ghz network speed and the app will only broadcast networks compatible with Loftie.6. Enter your network password. The app is case-sensitive&#xA0;<span id="isPasted" style="color: rgb(27, 28, 29); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">so make sure your text cursor (the blinking horizontal line) is lined up with the end of your password before you hit Connect.7. You should see a Success message on your Loftie&apos;s clock face and a &quot;WiFi-Connected&quot; message on the app.&#xA0; (Don&apos;t see a &quot;Sucess&quot; message? Head on to our <a href="https://support.byloftie.com/en-US/i-keep-getting-a-%22wifi-connection-failed%22-message-34940"></a><a href="https://support.byloftie.com/en-US/i-keep-getting-a-%22wifi-connection-failed%22-message-34940">FAQs</a>&#xA0;for some troubleshooting help.)&#xA0;8. If this is your first time setting up Loftie, your Loftie will most likely need some time to update and download all the fabulous sleepy-time content. U<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">pdates can take anywhere from 30 minutes to an hour-- depending on the internet speed and the strength of the connection. Your Loftie may restart during the update-- this is expected. Do not unplug your Loftie while it is updating. Give it time to do its thing.&#xA0;<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">While Loftie updates, select the option&#xA0;Learn about Loftie Clock&#xA0;and get to know your Loftie. You can sample some sounds, and learn about Loftie&apos;s unique two-phase alarms and how the updates work. You can also access this information on the app at any time by going to Loftie 101.&#xA0;When your Loftie completes the update and shows the correct time-- you are good to go!&#xA0; Want to control Loftie from the app?&#xA0; On the app, select the option&#xA0;Setup The Loftie App and follow the instructions.&#xA0;<a href="https://support.byloftie.com/en-US/loftie-app-34915">Or check out our app page here</a>. Remember, pairing to the app is completely optional! Loftie is meant to be a break from your phone so after set up, all functionality is available directly on the Loftie If you run into any issues setting up your Loftie, contact us at <a href="mailto:support@byloftie.com" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: rgb(255, 255, 255); user-select: auto; font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">support@byloftie.com</a><span style="color: rgb(65, 65, 65); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">.&#xA0;Let us know what messages you&apos;re seeing on both Loftie and the app and include the serial number on the bottom of your Loftie. <iframe width="100%" src="https://www.youtube.com/embed/BGOD6gsWoHk?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe>

Loftie Set Up

Loftie’s goal is to make it easy breezy to leave your smartphone behind when you head for the bedroom.

Loftie&#x2019;s goal is to make it easy breezy to leave your smartphone behind when you head for the bedroom. So we made our app completely optional!&#xA0; After you set up your Loftie, and you&apos;re seeing the correct time, all functionality and more is available on the Loftie itself. You don&apos;t need the app to use Loftie.However, if you&apos;re not quite ready to kick your phone out of the bedroom, no worries, we have an app for that!<h5 id="isPasted">Download the Loftie App</h5><a href="https://apps.apple.com/us/app/loftie/id1486881703" target="_blank">Apple iOS</a><a href="https://play.google.com/store/apps/details?id=com.byloftie.app&amp;hl=en_US&amp;gl=US" target="_blank">Android</a>With the Loftie app you can control:&#xA0;<ul><li>Sound volume&#xA0;</li><li>Nightlight brightness&#xA0;</li><li>Create and edit alarms&#xA0;</li><li>Set and unset alarms&#xA0;</li><li>Toggle between 24 and 12-hour time</li><li>Set your Bed Signal (<a href="https://support.byloftie.com/en-US/bed-signal-34939">what&apos;s that?</a>)&#xA0;</li></ul>Please note: if you make multiple updates to Loftie in the app quickly, it may take a few seconds to properly sync with your Loftie.&#xA0; <h5 id="control-loftie-from-the-app">Control Loftie from the App</h5><span id="isPasted" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px;">After you&apos;ve successfully connected your Loftie to your WiFi network, you&apos;re ready to pair your Loftie to the app.<span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px;"> <span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px;"> Open the app and select the option Setup the Loftie App.<span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px;">&#xA0;Follow the steps to get a pairing code on your Loftie and enter it on the app to sync the two devices. Then you are good to go!&#xA0;If you&apos;re experiencing issues with the app -- check out our <a href="https://support.byloftie.com/en-US/articles/faq-and-troubleshooting-help-8776">FAQ section.</a> Questions? Suggestions? Thinking about a weird dream you had? We&apos;d love to hear from you! Send us an email at <a href="mailto:support@byloftie.com">support@byloftie.com</a>&#xA0;

Loftie App

Tips and tricks to get the most out of your Loftie! Find out lots of handy tips for using blackout mode, play / pause, volume, nightlight, WiFi and more.

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 Blackout mode:
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 Two-phase alarm:
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 WiFi:
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 Nightlight:
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 Updates:
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 Play/pause:
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 Volume:
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Tips and tricks

Wait! Updating a Loftie Lamp? Go to <a href="https://support.byloftie.com/en-US/updating-your-lamp-134997">this page here</a>!Loftie Clock is easy to update &#x2014; just turn it off and on. Here&apos;s how:1. Make sure your Clock is plugged in and&#xA0;connected to wifi.2. Use the Arrows Button on the clock top (it&apos;s the middle button) to navigate to &quot;Settings&quot;<img src="https://uploads.gorgias.io/q0jJY2D4lv2eBWMO/Screenshot_2023-08-14_at_7.25.14_PM-1869e440-ac12-4fbe-9093-0f8a510a3f3d.png" style="width: 300px;" class="fr-fic fr-dib fr-fil">3. Click the round Select Button (the right-most button) to open up &quot;Settings&quot;<img src="https://uploads.gorgias.io/q0jJY2D4lv2eBWMO/Screenshot_2023-08-14_at_7.26.57_PM-9e4531aa-c2f2-47ce-9b03-8d62d6b91aa3.png" style="width: 300px;" class="fr-fic fr-dib fr-fil">4. Use the Arrows Button again to navigate through the list in the &quot;Settings&quot; menu to &quot;Restart&quot; (if your clock is unplugged, this will say &quot;Power Off&quot; instead of &quot;Restart&quot;)5. Click the round Select Button again to select RestartVoila &#x2014; upon restart, your Clock will have updated itself with the most up-to-date software. Some FAQs about updating:Q: How long does the Clock take to update?A: Most updates take a few minutes. But we always recommend doing this when you&apos;ll be away from your Loftie Clock for a few hours. This is because some updates include more content than others and need more time to catch up. Q: Do I need to keep my Clock plugged in while I update?A: Yes. Q: Do I need to my Clock to be connected to Wifi when I update it?A: Yes. Q: Will my Loftie Clock restart itself when it needs a software update?A: No, it won&apos;t. We designed it that way. Because a clock&apos;s alarm cannot go off while it&apos;s updating or restarting, we believe you should choose when you want to do restart and update your clock. Q: My clock has restarted a few times. Is this normal?A: Yes, it may go through a few phases. You&apos;ll know the update is complete when Loftie displays the current time. Please keep your Loftie fully plugged in during the update process.&#xA0; Updating longer than you think is normal? Try out the below suggestions:&#xA0;Frozen: If your Loftie is frozen in the update process (ie the sundial is not moving) then we recommend restarting your Loftie. You can do this by holding down the small round Select button on the top of the clock until the screen refreshes. &#xA0;More than 2 hours: If your Loftie has been updating for more than 2 hours then we recommend restarting your Loftie. You can do this by holding down the small round Select button on the top of the clock until the screen refreshes. &#xA0;Already restarted?: If your Loftie has been updating for more than 2 hours, is NOT frozen (you can see active animation on the screen), and you&apos;ve already tried a restart then we recommend performing a Restore on your Loftie. This will take you back to the start of the setup and give everything the reset it needs. You can find the restore instructions <a href="https://support.byloftie.com/en-US/205358-3823a60e1e2c46c59c538c87c2904749" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;Still stuck: If you&apos;ve tried the restore instructions and are still stuck updating then there is likely a network connection issue preventing the download from completing. We recommend checking out our more detailed network connection page <a href="https://support.byloftie.com/en-US/set-up-network-connection-&amp;-troubleshooting-205286" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;Seeing a &quot;!&quot; exclamation point:&#xA0;That&apos;s normal. Your Loftie might need a little extra time to redownload or reformat some of the audio tracks. <a href="https://support.byloftie.com/en-US/what-does-a-%22%22-mean-next-to-audio-tracks-254322">Please visit this page</a> to learn more.Current Software Version:&#xA0;&#xA0;v0005_1.1.19&#xA0;(released on 10/11/23)You can find the version on your Loftie by navigating to the bottom of the Settings menu. The version number will show at the bottom of the menu screen.Need more help?&#xA0;Please contact us at <a href="mailto:support@byloftie.com">support@byloftie.com</a> and include the following:<ul style="list-style-type: circle;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">the S/N on the bottom of your clock&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">the make and model number of your router&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">what you have tried so far&#xA0;</li></ul>

Updating your Loftie Clock

Loftie Home

Loftie Support 

Already have a Loftie Clock and want to learn more about how to use it? This page is for you!

Use Loftie Clock

Loftie 101

Loftie Set Up

Loftie App

Tips and tricks

Updating your Loftie Clock