Updating your Loftie ClockUpdated 6 months ago
Wait! Updating a Loftie Lamp? Go to this page here!
Loftie Clock is easy to update — just turn it off and on. Here's how:
1. Make sure your Clock is plugged in and connected to wifi.
2. Use the Arrows Button on the clock top (it's the middle button) to navigate to "Settings"
3. Click the round Select Button (the right-most button) to open up "Settings"
4. Use the Arrows Button again to navigate through the list in the "Settings" menu to "Restart" (if your clock is unplugged, this will say "Power Off" instead of "Restart")
5. Click the round Select Button again to select Restart
Voila — upon restart, your Clock will have updated itself with the most up-to-date software.
Some FAQs about updating:
Q: How long does the Clock take to update?
A: Most updates take a few minutes. But we always recommend doing this when you'll be away from your Loftie Clock for a few hours. This is because some updates include more content than others and need more time to catch up.
Q: Do I need to keep my Clock plugged in while I update?
A: Yes.
Q: Do I need to my Clock to be connected to Wifi when I update it?
A: Yes.
Q: Will my Loftie Clock restart itself when it needs a software update?
A: No, it won't. We designed it that way. Because a clock's alarm cannot go off while it's updating or restarting, we believe you should choose when you want to do restart and update your clock.
Q: My clock has restarted a few times. Is this normal?
A: Yes, it may go through a few phases. You'll know the update is complete when Loftie displays the current time. Please keep your Loftie fully plugged in during the update process.
Updating longer than you think is normal? Try out the below suggestions:
Frozen: If your Loftie is frozen in the update process (ie the sundial is not moving) then we recommend restarting your Loftie. You can do this by holding down the small round Select button on the top of the clock until the screen refreshes.
More than 2 hours: If your Loftie has been updating for more than 2 hours then we recommend restarting your Loftie. You can do this by holding down the small round Select button on the top of the clock until the screen refreshes.
Already restarted?: If your Loftie has been updating for more than 2 hours, is NOT frozen (you can see active animation on the screen), and you've already tried a restart then we recommend performing a Restore on your Loftie. This will take you back to the start of the setup and give everything the reset it needs. You can find the restore instructions here.
Still stuck: If you've tried the restore instructions and are still stuck updating then there is likely a network connection issue preventing the download from completing. We recommend checking out our more detailed network connection page here.
Seeing a "!" exclamation point: That's normal. Your Loftie might need a little extra time to redownload or reformat some of the audio tracks. Please visit this page to learn more.
Current Software Version: v0005_1.1.19 (released on 10/11/23)
You can find the version on your Loftie by navigating to the bottom of the Settings menu. The version number will show at the bottom of the menu screen.
Need more help?
Please contact us at [email protected] and include the following:
- the S/N on the bottom of your clock
- the make and model number of your router
- what you have tried so far