Free Shipping in the United StatesOrders ship within three to five business days, typically with UPS SurePost or UPS Ground. Orders may be delayed due to COVID. Please contact us ASAP at support@byloftie.com if you notice an error with your shipping

Free Shipping in the United StatesOrders ship within one to two business days and generally arrive within three to five business days,&#xA0;typically via UPS SurePost or UPS Ground.&#xA0;Please note that expedited shipping refers to the UPS Shipping speed, and does not include the processing time.&#xA0;Please contact us ASAP at <a href="mailto:support@byloftie.com" target="_blank">support@byloftie.com</a> if you notice an error with your shipping address. We cannot guarantee edits received after an order has been placed and they may incur a change of address fee. PreordersSometimes when a particularly popular product runs out of stock before the next shipment of inventory arrives, we&apos;ll offer the item as preorder. This will be indicated on the product page. We&apos;ll always try to give the best indication as to when we expect to be able to begin shipping orders again, but sometimes factors outside of our control create delays.&#xA0;For preorder items, any shipping times given apply to after the item has been restocked and shipped. For example, if the shipping says &quot;7-10 business days,&quot; that means it will ship within that time frame once the item reaches our warehouse and we hand it over to the courier, but it doesn&apos;t include the time needed for the inventory to arrive at the warehouse.&#xA0; International ShippingWe do not ship outside of the US at the moment; however, you can find Loftie at the <a href="https://store.moma.org/for-the-home/home/clocks/loftie-digital-alarm-clock/13997-153939.html" target="_blank">MoMA Design Store</a>, which does.If you&apos;re in Canada, you can find us at <a href="https://www.ssense.com/en-us/everything-else/product/lofite/black-and-white-loftie-smart-alarm-clock/10014081?gclid=Cj0KCQjwlK-WBhDjARIsAO2sErQP2WXAiT6oimsOvSwaWfHzttM0Is4QIfswSZN9WO5aei055ZYnAC0aAr0PEALw_wcB" rel="noopener noreferrer" target="_blank">SSENSE</a> and <a href="https://www.holtrenfrew.com/en/Products/Home/Designers/Loftie/c/HomeLoftie?sort=relevance&amp;q=%3Adate-desc" rel="noopener noreferrer" target="_blank">Holt Renfrew</a>.&#xA0; Haven&apos;t ordered yet?<a href="https://byloftie.com/#order" target="_blank">Buy now</a> to get better sleep delivered right to your doorstep.

Shipping

We are pretty confident you’re going to love your Loftie! If, however, you and your Loftie just don’t get along, we got you covered!We will accept returns within 60 days of delivery for orders placed on our website.  All parts, including accessories,

We are pretty confident you&#x2019;re going to love your Loftie! If, however, you and your Loftie just don&#x2019;t get along, we&apos;ve got you covered!&#xA0;We will accept returns within 60 days of delivery for orders placed on our website. All parts, including accessories, must be in like-new condition.&#xA0;Returns will only be accepted in original packaging. If your returned Loftie arrives damaged or without all accessories and parts, you are eligible for up to a 50% refund. If you no longer have the packaging, please include enough protection that the device does not get further damaged in transit.Please visit our <a href="https://loftie.loopreturns.com/#/" target="_blank">return portal here</a> to submit a return and generate a shipping label.*&#xA0;You can find your order number in your confirmation email. Please email us at <a href="mailto:support@byloftie.com">support@byloftie.com</a> if you cannot find it or have any additional questions regarding returns.*Sleep masks and Dark Dots are not eligible for returns.&#xA0;Puzzles are only accepted if unopened and in like-new condition.&#xA0;*Orders placed via Buy With Prime have a 30-day return window. Loftie is unable to adjust this as it is determined by Amazon&apos;s policies.&#xA0;Effective for orders placed on or after 1/27/2023: All returns will incur a return shipping fee that will be deducted from your refund.&#xA0; Haven&apos;t ordered yet?<a href="https://byloftie.com/collections/shop">Buy now to get better sleep delivered right to your doorstep.</a> Effective as of July 28, 2023.

Return Policy

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Learn more about shipping and returns – from the way we send orders to the details of our 60 day return policy.

Shipping & Returns

Shipping

Return Policy